Returns
Studio Staja Return Policy
At Studio Staja, we aim to provide you with the best shopping experience. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below:
General Return Policy
Return Window: Items may be returned within 30 days from the date of purchase. After 30 days, we are unable to offer a refund or exchange.
Condition of Items: Returned items must be in their original condition, unused, and in the original packaging. Please include the receipt or proof of purchase with your return.
Shipped Products
Buyer’s Responsibility: The buyer is responsible for the return shipping costs unless the product was defective or damaged upon arrival. In cases of defective or damaged products, please contact us at info @ staja.ca before returning the item.
Proof of Damage/Defect: For damaged or defective products, please provide photographic evidence and a detailed description of the issue.
Special Conditions
Heroclix Singles: All sales of Heroclix singles are final. These items are non-returnable and non-refundable.
How to Return an Item
- Contact Us: Before returning an item, please contact our customer service team at [insert contact information] to initiate the return process.
- Packaging: Ensure the item is securely packaged to prevent damage during transit. Include the original receipt or proof of purchase.
Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 5 business days to the original method of payment.